Return & Refund

Return & Refund Policy:
At SAHA, customer satisfaction is one of our top priorities
As a curated marketplace for trusted Egyptian brands, we work closely with our partner brands to ensure every order meets our quality standards
Please read our Return & Refund Policy carefully before requesting a return or exchange.

 Return & Exchange Period:
- Customers may request a return or exchange within 14 days from the date of receiving their order.
Requests submitted after this period may not be accepted unless required by applicable consumer protection laws.

Return & Exchange Conditions:
- To be eligible for a return or exchange, the product must: Be unused and in its original condition.
Include all original tags, labels, packaging, accessories, and any promotional items received with the order.
Not have been washed, worn, altered, damaged, or exposed to perfumes, deodorants, smoke, or any substances that may affect its condition.
Be in the same condition in which it was received.

- SAHA and the partner brand reserve the right to reject any return request if the product does not meet these conditions.

Eligible Return Reasons:
You may request a return or exchange if:
- The product is damaged or defective.
- You received the wrong product.
- The product differs significantly from its description or images.
- The size or color is not suitable.You changed your mind.

Non-Returnable Products:
 The following products cannot be returned or exchanged:
- Underwear and intimate apparel.
- Customized or personalized products, unless they arrive damaged, defective, or incorrect.
- Any product that does not meet the return conditions listed above.

Shipping Costs:
If the return is due to:
A damaged, defective, incorrect, or misrepresented product
- SAHA will cover all return shipping costs.

Personal reasons (such as changing your mind, selecting the wrong size, or preferring another color)
- The customer is responsible for all return and exchange shipping costs.

Refund Process:
Once the returned product has been received and inspected, the refund request will be reviewed.
If approved, the refund will be processed using the original payment method whenever possible.
Refunds are typically completed within 3–5 business days after the returned product has been successfully received by the shipping carrier and delivered for inspection.
Processing times may vary depending on your payment provider or bank.

Partial Returns:
Customers may return or exchange individual items from an order without returning the entire order, provided the returned items meet the conditions outlined in this policy.

Inspection Upon Delivery:
Customers are encouraged to inspect their order upon delivery before accepting it.
If the order is refused after inspection, applicable shipping charges may still apply.

Return Request Process:
Return or exchange requests can be submitted through:
- Your SAHA account.
- Our customer support email ( support@saha-egy.com).
- Our support team will guide you through the return process after reviewing your request.

Investigation & Final Decision:
As a marketplace, SAHA works with partner brands to investigate every return request fairly.
Each request is reviewed individually based on the product condition, supporting evidence, and order details
The final decision will be made after the investigation conducted jointly by SAHA and the partner brand.

Marketplace Responsibility:
SAHA operates as a marketplace connecting customers with trusted Egyptian brands.
However, SAHA remains fully responsible for providing customer support and ensuring every return, exchange, and refund request is handled professionally until it reaches a final resolution.

Fraud Prevention:
SAHA reserves the right to refuse any return, exchange, or refund request if fraudulent activity, policy abuse, or intentional misuse is suspected.Repeated violations of this policy may result in suspension or permanent closure of the customer's account.

Contact Us:
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through your SAHA account or via our official support email ( support@saha-egy.com).

Last Updated: June 2026